Trident delivered and implemented a comprehensive queue management solution for Jotun Paints in Dubai, designed to streamline customer flow and improve the overall service experience. The engagement covered solution supply, deployment, configuration, and implementation, providing an efficient and structured customer journey within the facility.

Trident provided comprehensive support services for the hotel’s TRICX communication environment, combining remote assistance with critical onsite support. The engagement included 24×7 technical coverage and hardware replacement services to help maintain system availability and uninterrupted hotel operations.

Trident delivers communication and IT infrastructure solutions supporting critical healthcare operations across NMC’s facilities. The engagement covers Avaya unified communications and contact centre solutions, annual maintenance and technical support, as well as enterprise IT hardware—helping maintain reliable communication between patients, care teams, and operational departments.

Trident has supported the university’s evolving technology requirements through enterprise IT infrastructure and communication solutions. The engagement includes end-user computing and workstation deployments, IT hardware supply, Avaya communication system support, and ongoing technical services to help maintain a dependable digital environment for academic and administrative operations.

Trident supported the modernization and ongoing operation of a large-scale enterprise communications environment, delivering contact centre upgrades, dedicated resident engineering, voice gateway solutions, and specialized technical services. Our engagement helps maintain a reliable, scalable, and continuously optimized customer communication platform.