We are seeking an experienced Biomedical Service Engineer with strong hands-on expertise in the installation, maintenance, troubleshooting, and servicing of biomedical and medical equipment.

The ideal candidate must have 3-6 years of relevant experience, including UAE experience, and should be familiar with equipment from major international medical technology brands. The role involves regular field visits to hospitals, clinics, and other healthcare facilities across the UAE.

Key Responsibilities

• Install, configure, test, commission, maintain, and repair biomedical and medical equipment.
• Perform preventive maintenance (PPM), corrective maintenance, calibration, and functional testing.
• Diagnose equipment faults and carry out effective troubleshooting and repairs.
• Provide on-site technical support to hospitals, clinics, laboratories, and other healthcare facilities.
• Attend service calls and ensure timely resolution of equipment breakdowns and technical issues.
• Maintain accurate service reports, maintenance records, equipment histories, and technical documentation.
• Coordinate with manufacturers, distributors, and technical support teams for complex issues, spare parts, and warranty cases.
• Support equipment demonstrations, installations, testing, commissioning, and user training when required.
• Conduct equipment inspections and technical assessments and recommend repairs, replacements, or upgrades.
• Ensure servicing activities comply with manufacturer guidelines, applicable safety standards, and healthcare requirements.
• Support AMC/CMC activities and ensure scheduled maintenance is completed within agreed timelines.
• Maintain professional communication with customers and ensure high levels of customer satisfaction.

Equipment Experience

Candidates should have hands-on experience with a broad range of biomedical equipment, preferably including:

• Patient monitors and vital signs monitors
• ECG machines
• Defibrillators
• Infusion and syringe pumps
• Ventilators and respiratory equipment
• Anesthesia machines
• Electrosurgical units
• Medical and surgical equipment
• Laboratory and diagnostic equipment
• Medical imaging / radiology-related equipment
• Other hospital biomedical equipment

Brand Familiarity

The candidate should have good technical familiarity with major biomedical and medical equipment brands and be capable of working in a multi-vendor environment.

Experience with brands such as Philips, GE HealthCare, Dräger, Mindray, Siemens Healthineers, Nihon Kohden, B. Braun, Baxter, Fresenius, Stryker, Hillrom/Baxter, and other leading manufacturers will be an advantage.

Qualifications & Mandatory Requirements

• Bachelor's Degree / Diploma in Biomedical Engineering, Electronics Engineering, Medical Electronics, or a related discipline.
• 3-6 years of relevant biomedical service experience.
• UAE biomedical / healthcare industry experience is mandatory.
• Valid UAE Driving License is mandatory.
• Strong hands-on experience in biomedical equipment installation, maintenance, repair, and troubleshooting.
• Experience working with multiple biomedical equipment brands.
• Good understanding of preventive maintenance, calibration, equipment safety, and service procedures.
• Ability to read and understand technical manuals, schematics, and manufacturer service documentation.
• Strong communication and customer-handling skills.
• Ability to independently manage field service calls and customer sites.
• Willingness to travel to hospitals and healthcare facilities across the UAE.

Preferred Candidate Profile

We are looking for a hands-on field service engineer with proven UAE healthcare experience who can independently handle installation, preventive and corrective maintenance, troubleshooting, and customer support for a diverse range of biomedical equipment.

The candidate should be technically competent, customer-focused, responsive, and comfortable working across multiple equipment categories and brands.

We are an IT Systems Integration company with presence in the UAE, Oman, Saudi Arabia, and India, serving the healthcare sector by delivering integrated digital platforms, clinical information systems, and healthcare IT infrastructure. Our solutions support operational excellence and technology-driven patient care across hospitals and clinics in the GCC region.

We are seeking an experienced Sales Specialist - Healthcare Solutions with a Biomedical Engineering background and mandatory UAE healthcare market exposure to drive consultative, solution-based sales of healthcare IT and integrated infrastructure solutions.

Key Responsibilities

• Drive sales of healthcare IT and digital solutions including Clinical Monitoring & Life-Critical Care Systems, Diagnostic Imaging & Visualization Systems, Infection Prevention & Sterile Processing Technologies, Clinical Systems Testing & Radiation Safety Calibration Services, Technical Support, Maintenance & Managed Services
• Engage with hospital management, clinicians, biomedical teams, IT departments, and procurement to understand clinical workflows and technology requirements.
• Position end-to-end Healthcare IT infrastructure including digital solutions aligned with operational and clinical objectives.
• Conduct technical presentations, solution workshops, and demonstrations for key stakeholders.
• Prepare techno-commercial proposals, solution designs, BOQs, and tender submissions.
• Manage the full sales lifecycle: opportunity identification, solutioning, bid management, negotiation, and closure.
• Achieve assigned revenue targets and strategic account growth.
• Coordinate with global technology partners and OEMs for pre-sales and solution positioning.
• Support project handover, integration planning, and customer enablement activities.
• Track market trends, hospital projects, and competitive landscape in the UAE healthcare IT domain.

Candidate Profile

• Bachelor's Degree in Biomedical Engineering (mandatory).
• 5-8 years of experience in healthcare IT, hospital systems, or solution-based technical sales.
• UAE healthcare market experience is mandatory, with exposure to hospitals, clinics, and healthcare groups.
• Proven experience working with leading healthcare technology brands such as JVC, Sony, Cybernet, GE Healthcare, Siemens Healthineers, Canon Medical, Ergotron, and similar clinical imaging, visualization, and hospital technology solution providers.
• Strong understanding of clinical environments, hospital operations, and IT infrastructure.
• Experience in tenders, large hospital IT projects, and consultative solution selling.
• Excellent communication, presentation, and negotiation skills.
• Target-driven with the ability to bridge clinical, technical, and commercial discussions.
• UAE driving license is an advantage.

What We Offer

• Competitive fixed salary with performance-based incentives
• Opportunity to work on large-scale hospital IT and digital transformation projects
• Career growth within a leading healthcare-focused IT System Integrator

We are looking for a proactive, organized, and detail-oriented Sales Coordinator to support our Enterprise Sales team in preparing quotations, commercial proposals, costing sheets, and sales documentation. The role involves close coordination with Sales, Presales, Procurement, Finance, Operations, OEMs, and distributors to ensure accurate pricing, timely proposal submissions, and seamless order processing.

The ideal candidate should possess strong analytical skills, commercial awareness, proficiency in Microsoft Excel, and the ability to manage multiple quotations and customer requirements within tight deadlines. Experience in an IT System Integrator, Technology, Telecom, ELV, AV, Cybersecurity, or Healthcare Technology environment will be an added advantage.

Key Responsibilities

• Prepare customer quotations, commercial proposals, costing sheets, and pricing documents based on customer requirements
• Coordinate with OEMs, distributors, vendors, and procurement teams to obtain pricing, product availability, lead times, and technical information.
• Prepare and maintain Bills of Quantities (BOQs), pricing comparison sheets, and commercial evaluation documents.
• Assist the Sales and Presales teams in preparing RFQs, RFPs, tenders, and commercial submissions.
• Calculate and validate cost price, selling price, gross margin, discounts, VAT, freight charges, and other commercial components.
• Ensure quotations and proposals comply with company pricing policies, approval processes, and customer requirements.
• Maintain quotation logs, customer records, CRM data, opportunity trackers, and sales documentation.
• Coordinate with Finance, Procurement, and Operations for order processing and project handover after receiving customer Purchase Orders.
• Monitor quotation validity, vendor pricing validity, submission deadlines, and pending commercial actions.
• Prepare periodic sales reports, quotation analysis, pipeline summaries, and management reports.
• Maintain organized records of quotations, proposals, purchase orders, and customer correspondence.
• Handle confidential pricing and commercial information with professionalism and integrity.

Requirements & Qualifications

• Bachelor's Degree or Diploma in Business Administration, Commerce, Finance, Information Technology, Engineering, or a related field.
• 2-5 years of experience in Sales Coordination, Sales Support, Commercial Support, Proposal Management, or Quotation Preparation.
• Experience in an IT System Integrator, Technology, Telecom, ELV, AV, Healthcare, or B2B Solutions company is preferred.
• Strong proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and other Microsoft Office applications.
• Good understanding of commercial pricing, costing, gross margin, discounts, and proposal preparation.
• Familiarity with CRM or ERP systems will be an advantage.
• Excellent numerical, analytical, and organizational skills.
• Strong communication skills in English, both written and verbal.
• Ability to multitask, prioritize work, and meet strict deadlines.
• Strong coordination and follow-up skills with internal teams, vendors, and customers.

Preferred Skills

• Experience preparing quotations for IT Infrastructure, Networking, Unified Communications, AV, ELV, Cybersecurity, Cloud, or Healthcare Technology solutions.
• Knowledge of RFQ, RFP, and tender submission processes.
• Understanding of commercial documentation, pricing analysis, VAT, and freight calculations.
• Experience working with leading technology distributors and OEMs is an advantage.
• Strong documentation and record management skills.

Key Competencies

• Commercial Awareness
• Proposal & Quotation Preparation
• Costing & Pricing Analysis
• Advanced Microsoft Excel
• Vendor & Customer Coordination
• Attention to Detail
• Time Management
• Analytical Thinking
• Communication Skills
• Team Collaboration

What We Offer

• Competitive Salary
• Medical Insurance
• Annual Air Ticket
• UAE Labour Law Benefits
• Professional Growth Opportunities
• Exposure to Leading Technology Solutions and Global OEMs
• Collaborative and Supportive Work Environment

Trident MEA Technologies L.L.C. is seeking a highly skilled Senior Avaya Engineer with strong hands-on experience in Avaya Enterprise (Aura), IP Office, and Contact Center deployments.

The ideal candidate must have proven experience in end-to-end project implementation, migration, commissioning, and post-deployment support of enterprise-grade UC & CC solutions. This role requires strong technical ownership, troubleshooting expertise, and client-facing capabilities.

Key Responsibilities:

Avaya Enterprise Expertise (Mandatory):

Manage, deploy, maintain, and troubleshoot Avaya Enterprise UC systems, including but not limited to:

• Avaya Communication Manager (CM)
• Session Manager (SM)
• System Manager (SMGR)
• SBCE
• Media Gateways (G430, G450, etc.)
• AES

Hands-on experience in fresh installation, upgrades, migrations, patch management, SIP trunk configuration, PRI/E1 integration, and SBC-based deployments is required.

Contact Center Expertise (Mandatory):

Oversee and deploy Avaya Contact Center solutions, including:

• AACC
• CMS
• AAEP
• AES
• WFO (preferred)

Design and configure call flows, skill-based routing, reporting, real-time monitoring, and troubleshooting advanced Contact Center issues. Experience in CRM integration and reporting optimization is an added advantage.

Avaya IP Office Expertise (Mandatory):

• End-to-end deployment of Avaya IP Office (Server Edition preferred)
• Voicemail Pro configuration
• SIP trunk integration and multi-site networking
• IPO upgrades and migration projects
• Integration with third-party systems

Project Deployment Responsibilities:

• Participate in requirement gathering and solution design
• Support preparation of HLD & LLD documents
• Perform installation, commissioning, and UAT
• Handle cutovers, migrations, and go-live activities
• Provide technical documentation and system handover
• Coordinate with internal teams and client IT teams

System Operations:

• Perform routine system health checks and preventive maintenance
• Manage BAU tasks and L2/L3 escalations
• Maintain backup and disaster recovery configurations
• Optimize system performance and ensure uptime

Cloud Solutions (Preferred):

Work with Avaya Cloud and hybrid environments, including:

• Avaya Cloud Office (ACO)
• Hybrid Aura deployments
• Microsoft Teams Direct Routing integration (advantage)

Networking & Infrastructure Knowledge:

• Strong understanding of SIP, RTP, QoS
• Basic knowledge of Network / Security / Firewall
• VMware deployment experience
• Active Directory integration
• Certificate management

Cross-Platform Skills:

Exposure to other UC & CC solutions such as Cisco, Genesys, or Microsoft Teams is preferred.

Travel and On-Call Support:

• Provide on-call support when required
• Available for onsite project deployments across UAE
• Flexible working hours during major implementations or cutovers

Preferred Qualifications:

• Avaya Certifications: ACIS / ACSS (Aura Core or Contact Center)
• Strong troubleshooting and analytical skills on Avaya UC & CC platforms
• Networking certifications (e.g., Cisco CCNA) are an added advantage

Experience Requirements:

• Minimum 5+ years hands-on experience in enterprise Avaya deployments (India or GCC).
• Proven experience in at least 3 full lifecycle project deployments
• Strong expertise in Session Manager, System Manager, AES, AACC, CMS (mandatory)
• Experience in enterprise-level implementations is required

We are seeking a results-driven Sales Account Manager with 1-5 years of UAE experience in IT Infrastructure and System Integration sales.

The ideal candidate should have strong knowledge of Servers, Storage, Networking, Unified Communications (UC), Contact Centre (CC), AV, and ELV solutions, with proven experience in developing enterprise accounts and generating new business opportunities.

Key Responsibilities

• Achieve monthly and quarterly sales targets while maintaining healthy margins.
• Develop, manage, and grow enterprise and corporate accounts across the assigned UAE territory.
• Identify and generate new business opportunities for IT Infrastructure, Servers, Storage, Networking, UC, CC, AV, and ELV solutions.
• Manage the complete sales cycle from lead generation and opportunity qualification through proposal, negotiation, and closure.
• Build and maintain strong relationships with customers, vendors, distributors, resellers, and channel partners.
• Conduct customer meetings, presentations, solution discussions, and regular follow-ups.
• Coordinate with presales and technical teams to develop suitable solutions based on customer requirements.
• Prepare and maintain accurate sales pipelines, forecasts, opportunity updates, and management reports.
• Identify upcoming projects, tenders, and business opportunities within assigned accounts and territories.
• Maintain strong customer relationships to generate repeat business and cross-selling opportunities.

Requirements (Must-Have)

• 1-5 years of IT Infrastructure / System Integrator sales experience in the UAE.
• Strong understanding of Servers, Storage, Networking, UC, CC, AV, and ELV solutions.
• Proven experience in B2B / enterprise sales, account management, and new business development.
• Good understanding of the UAE IT market, customer landscape, vendors, distributors, and channel ecosystem.
• Ability to independently manage customer accounts and develop new sales opportunities.
• Strong communication, presentation, negotiation, and account management skills.
• Target-oriented with the ability to manage and maintain a healthy sales pipeline.
• Valid UAE Driving License is mandatory.

Preferred Experience

• Experience working with leading technology brands such as HPE, Dell Technologies, Cisco, Avaya, Mitel, and other major enterprise IT vendors.
• Existing relationships with enterprise customers, vendors, and distributors in the UAE will be an advantage.
• Experience working with an IT System Integrator / Technology Solutions Provider is highly preferred.

Why Join Us?

• Attractive salary + performance incentives.
• Opportunity to work with leading global technology brands.
• Exposure to diverse enterprise IT and technology projects.
• Supportive technical and presales team.
• Career growth, training, and professional development opportunities.

About the Role

We are looking for an ambitious Business Development Manager to help expand our presence across the Middle East. You will identify new market opportunities, build strategic partnerships, and manage client relationships. This is a key role in driving our business growth.

Requirements

• 7+ years of business development or account management experience
• Proven track record of closing deals and building partnerships
• Deep understanding of the Middle East market
• Excellent negotiation and communication skills
• Ability to work independently and manage multiple projects

What We Offer

• Attractive base salary plus commission structure
• Performance bonuses and incentives
• Full flexibility for remote work
• Travel budget for client meetings
• Comprehensive health and wellness package